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Jack Phillips, Ph.D. - Chairman, ROI Institute

As a world-renowned expert on accountability, measurement and evaluation, Dr. Phillips provides consulting services for Fortune 500 companies and major global organizations.  The author or editor of more than 50 books, Phillips provides workshops and conference presentations throughout the world.

His expertise in measurement and evaluation is based on more than twenty-seven years of corporate experience in five industries (aerospace, textiles, metals, construction materials, and banking).  Phillips has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional bank, and management professor at a major state university.

His background led Phillips to develop the ROI Methodology - A revolutionary process that provides bottom-line figures and accountability for all types of learning, performance improvement, human resources, technology, and public policy programs.

Phillips regularly consults with clients in manufacturing, service, and government organizations in 44 countries in North and South America, Europe, Africa, Australia, and Asia.

Books most recently authored by Phillips include Investing in Your Company's Human Capital: Strategies to Avoid Spending Too Much or Too Little, Amacom 2005; Proving the Value of HR: How and Why to Measure ROI, SHRM 2005; The Leadership Scorecard, Elsevier Butterworth-Heinemann 2004; The Human Resources Scorecard: Measuring the Return on Investment, Elsevier Butterworth-Heinemann 2001; Building a Successful Consulting Practice, ASTD 2002; The Consultant's Scorecard, McGraw-Hill 2000; Managing Employee Retention, Elsevier Butterworth-Heinemann, 2003; Return on Investment in Training and Performance Improvement Projects, 2nd Edition Elsevier Butterworth-Heinemann 2003; The Project Management Scorecard, Elsevier Butterworth-Heinemann 2002; How to Measure Training Results, McGraw-Hill 2002; and Performance Analysis and Consulting, ASTD 2000.  Phillips served as series editor for ASTD's In Action casebook series, one of  ASTD's more ambitious publishing projects with 30 titles.  Now, he serves as series editor for Elsevier Butterworth-Heinemann's Improving Human Performance series and Pfeiffer's new series on Measurement and Evaluation.

Phillips has received several awards for his books and his work. The Society for Human Resource Management gave him its highest creative award for an ROI study and an award for one of his books. The American Society for Training and Development gave him its highest award, Distinguished Contribution to Workplace Learning and Development. Meeting News named Phillips one of the 25 most influential people in the Meetings and Events industry, based on his work on ROI for the industry.

Phillips has undergraduate degrees in electrical engineering, physics, and mathematics; a master's degree in decision sciences from Georgia State University; and a Ph.D. in human resource management from the University of Alabama.

Jack Phillips has served on several boards of private businesses - including two NASDAQ companies - and several non-profits and associations, including the American Society for Training and Development. He is Chairman, ROI Institute, Inc. and can be reached at (205) 678-8101, or by e-mail at

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